Returns & Refunds

At Omibex, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us as soon as possible so we can assist you.

Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us with your order number and clear photos or videos of the issue. We will review the situation and determine the appropriate solution.

Return Requests
Return eligibility may vary depending on the product and the circumstances of the request. Please contact us before sending any item back. Do not return an item without first receiving instructions from our support team.

Refunds
If a refund is approved, it will be processed through the original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, or supplier policies. We will communicate any applicable restrictions when reviewing your request.

Order Issues
If your package is delayed, lost, or marked as delivered but you cannot locate it, please contact us so we can help investigate the issue with the relevant shipping provider.

For any questions regarding a return or refund, please contact us through our Contact page.

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